Privacy Policy
HAVERING GLAZING+ UK LIMITED
Company Number: 16287424
Registered Office: The Racquets Court, 3 College St, Newcastle upon Tyne NE1 8JG
Last Updated: January 2026
Introduction
Havering Glazing+ UK Limited (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website at haveringglazing.co.uk (the “Service”).
We will not use or share your information with anyone except as described in this Privacy Policy.
By using our Service or providing us with your personal information, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Information We Collect
Personal Information
When you request a quotation, place an order, or use our services, we may collect the following personally identifiable information:
- Full name
- Email address
- Telephone number (home and mobile)
- Installation and invoice addresses
- Payment information (processed securely by third-party payment providers)
- Property details relevant to your installation
Log Data
When you visit our website, we automatically collect certain information that your browser sends (“Log Data”), which may include:
- Internet Protocol (IP) address
- Browser type and version
- Pages visited and time spent on each page
- Date and time of visit
- Referring website
How We Use Your Information
We collect and process your personal data for the following purposes:
- Order Processing – To process your quotation, confirm orders, schedule surveys and installations
- Service Delivery – To provide measurement, installation, and after-sales services
- Warranty Registration – To activate and maintain your 10-year product warranty
- Communication – To contact you regarding your project, appointments, or service updates
- Payment Processing – To process deposits, stage payments, and final balances
- Marketing – To send promotional offers and updates (only with your explicit consent)
- Legal Compliance – To comply with UK GDPR, tax, and accounting requirements
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance – Processing necessary to fulfil our contractual obligations to you
- Legitimate Interest – For business operations, fraud prevention, and service improvement
- Legal Obligation – To comply with UK tax, accounting, and regulatory requirements
- Consent – For marketing communications (you may withdraw consent at any time)
Cookies
Our website uses cookies (small data files stored on your device) to:
- Remember your preferences
- Analyse website traffic and usage
- Improve user experience
You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our website.
Data Sharing and Third Parties
We do not sell or rent your personal information to third parties.
We may share your data with:
- Service Providers – Third-party companies that facilitate installations, deliveries, payment processing, or administrative services on our behalf
- Legal Authorities – Where required by law, court order, or regulatory request
All third-party processors are contractually obligated to handle your data securely and only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, accounting, and regulatory obligations (typically 6-7 years)
- Maintain warranty records for the duration of your warranty period
After this period, we will securely delete or anonymise your data.
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you
- Rectification – Correct inaccurate or incomplete data
- Erasure – Request deletion of your data (subject to legal retention requirements)
- Restriction – Limit how we process your data in certain circumstances
- Portability – Receive your data in a structured, machine-readable format
- Objection – Object to processing based on legitimate interest or for direct marketing
- Withdraw Consent – Withdraw consent for marketing at any time
To exercise any of these rights, please contact us using the details below.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We strongly advise you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically. Changes are effective when posted.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
Havering Glazing+ UK Limited
Company Number: 16287424
12 Esplanade, Whitley Bay, Tyne And Wear, NE26 2AH
Phone: 0191 810 2212
Email: info@haveringglazing.co.uk
Appointments: Monday – Saturday, 10am – 7pm
Your privacy matters to us. We are committed to handling your personal information responsibly and in compliance with UK data protection laws.
